Guest reviews influence guests when looking for accomodation
Hotel guest reviews have a huge impact on future guests' decisions when looking for accommodation. Our Everguest analysis finds the hidden issues and offers solutions.
Guests' decisions are made in the researching phase of their journey.
What will your annual reputation audit say about you?
Evaluation
Annual evaluation of the hotel’s online reputation.
State of KPIs
Key performance indicator analysis of the hotel
Reputation status
Status updates on your reputation versus the competitors
Trend analysis
An in-depth examination of positive and negative trends
Consultation
Reputation and operational consultation and guidance based on audits
What do you gain from the analysis?
You will have an overall picture of your reputation
Better reputation will lead to increased revenue
You can identify the areas that need improvement
You will gain awareness of your strengths based on guest reviews
You will learn how your reputation influences your revenue
It is time to start building a well-reasoned strategy! Ask for our services!
Standard audit
Analysis of all relevant reviews for last 18 months
Summary of all data, values, and analytics
Guest review trends
Segmented results for different departments
(Most important) SWOT analysis (strengths, weaknesses, opportunities, threats)
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Superior audit
Analysis of all relevant reviews for last 18 months
Summary of all data, values, and analytics
Guest review trends
Segmented results for different departments
(Most important) SWOT analysis (strengths, weaknesses, opportunities, threats)
Sentiment analysis (of written guest reviews by department)
Suggestions to identify the right directions for development
Exclusive audit
Analysis of all relevant reviews for last 18 months
Summary of all data, values, and analyses
Guest review trends
Segmented results for different departments
(Most important) SWOT analysis (strengths, weaknesses, opportunities, threats)
Sentiment analysis (analyses of written guest reviews by departments)
Suggestions to identify the right directions for development
Competitor analyses
Presentation of the results and consultation
