Everguest Intelligence is an integrated software supporting decision-making related to improvements, with extensive functionality.

Its use comes with numerous advantages.

Outstanding efficiency
Optimize guest review management with our built-in AI solutions and significantly reduce time spent on reporting!

Data-driven decision support
Make more informed decisions in business development and confidently lead your facility! Identify areas for improvement based on guest reviews with outstanding accuracy and detail.

Strategic support
Need quick expert assistance? Our Success team is available within hours for strategic or software support needs.

With Everguest Intelligence, make easily, but thoughtfully decisions in business development and lead your facility with greater confidence.

Identify areas for improvement with exceptional accuracy and detail based on guest reviews.
You can access data from up to 3 years back, so you don't have to browse through reports from years ago.

Since the software is accessible from a browser, the system requirements are minimal.
You need a stable internet connection and a compatible web browser (such as Chrome, Firefox, Safari, or Edge) on your device.

Reviews are updated every 4 hours, so they are refreshed regularly to provide you the latest reviews.

Yes, the software allows you to access reviews from the past three years, providing a comprehensive view of historical feedback and trends.

The software currently supports integration with Booking, TripAdvisor, Expedia, Airbnb, Google, Resnweb, Roomsome, Facebook, Hotels.com, Szállás.hu, and Szállásvadász. Additionally, it can integrate with other channels as per your specific needs.

You can send replies to some reviews directly through the software. However, replying to reviews on Booking.com is not yet supported, but this feature will be available soon.

Yes, Everguest AI can generate automatic responses in three styles (professional, casual, and bohemian). This feature helps efficiently manage customer feedback by providing timely responses tailored to each review.

Everguest Intelligence supports two reporting formats: PDF and HTML.
You can choose either format based on your needs. The PDF format is ideal for creating print-ready documents with a fixed layout, while the HTML format is perfect for interactive and web-based reports.

Yes, the software allows you to schedule reports.
You can set up automatic report generation at specified intervals, such as daily, weekly, or monthly, ensuring you receive timely updates without manual intervention.

The Everguest Score is a metric developed by Everguest which aims to provide a reliable and actionable measure of hotel performance based on guest feedback and online reviews. This score is designed to provide a comprehensive assessment of a hotel's reputation and service quality by aggregating data from various online review platforms and guest surveys.

In the statistics module, the following KPIs are measured: Everguest score, Segment scores, Top 3 languages, Response rate, Number of reviews, Sentiments. These metrics provide valuable insights into guest satisfaction, language preferences, engagement levels, and overall sentiment analysis based on customer reviews.

Yes, the software offers interpretation of statistics through AI-powered chart analysis. This feature helps users understand trends, patterns, and correlations within their data, facilitating informed decision-making and strategic planning.

The AI analysis identifies good indicators such as high Everguest scores, positive sentiments in reviews, and a high response rate to guest feedback. Conversely, it flags bad indicators such as low segment scores, negative sentiments, and a low response rate, helping hoteliers focus on areas needing improvement for enhanced guest satisfaction.

ProTips are AI-generated actionable recommendations and insights designed to help you optimize your hotel's performance. These tips are tailored to address various aspects of hotel management, including pricing strategies, guest satisfaction, operational efficiency, and market trends.

ProTips are generated on a regular basis to ensure you always have the latest insights. They are produced within specific timeframes, such as weekly, monthly, and quarterly.

AI Subsegment Analysis is a feature in Everguest Intelligence providing detailed insights into different aspects of guest experiences. The AI analyzes reviews and survey responses categorizing them into predefined segments (e.g., cleanliness, service, amenities) and further breaking them down into subsegments. It also analyzes the mood or sentiment (positive, neutral, negative) associated with each subsegment, offering a nuanced understanding of guest feedback.

The software allows analysis of up to five competitors, chosen from any relevant competitors. The software provides access to competitors' performance data from the previous 1 year.

Yes, the Competitor AI analysis feature provides a comprehensive comparison of your property against all competitors in your segment. It identifies the strengths and weaknesses of your property relative to your competitors, helping you understand where you stand in the market.

While there is no mobile app, the software features a mobile-optimized UI, allowing you to access and use it conveniently on your mobile devices through a web browser.

You can add multiple users to the software, but the pricing is not based on an unlimited user model.

Yes, the AI in the software is designed to continuously learn and improve over time.

Yes, the software features an AI assistant that helps users by answering questions in a chat format. The AI assistant can provide detailed and specific information about your property. It offers tips and hints, such as budget-friendly strategies, ways to create positive impressions on guests without significant expenditure, and advice for managing challenges like bad weather.

Yes, the software offers in-stay and post-stay surveys. These surveys can be customized to gather specific feedback from guests during their stay and after checkout.

Customization options include tailoring questions, branding surveys with your hotel's identity, and adjusting survey timing to suit your operational needs.

Uploading guest data into Everguest is a straightforward process that allows you to easily integrate your existing guest information into the Survey Module. To assist you in this process, Everguest Intelligence provides both XLSX and CSV templates that you can use to format your data correctly. Alternatively, data from your Property Management System (PMS) can be automatically imported into the system.

Since Everguest Intelligence is an integrated tool that facilitates decision-making related to improvements, simplifies and automates reporting, and automates guest feedback management, significantly reducing the time required, there is no need for additional tools. If you have specific requirements regarding the integrated Everguest Intelligence tool, please contact our customer relations department: LINK or contact details.

Everguest Intelligence employs AI in its key functions, such as responding to guest reviews and preparing reports and analytical insights to assist managerial decisions.

Thanks to the built-in AI, users can save significant time as the software provides automated response suggestions for guest reviews. For reports, it supports decision-making related to improvements with textual summaries and useful "Pro tips." Since the tool's functions are interconnected and communication between functions is continuous, there is no need for additional software to respond to guest reviews and prepare related reports.

Users access the advanced features of Everguest Intelligence, including AI, through an intuitive, aesthetically pleasing, easy-to-navigate, and manageable interface.

Everguest Intelligence combines machine learning-based and generative AI functions.

Everguest AI can generate automatic responses in three styles (formal, friendly, and bohemian), and it supports decision-making related to improvements with textual summaries and so-called Pro tips for reports and analyses.

Time-saving: Everguest Intelligence can operate in a highly automated manner for both responding to guest reviews and generating and analyzing reports, allowing users to save significant time by using the software.

Cost-saving: Since the software includes a detailed research and analysis module, there is no need for additional software, and AI-based qualitative analyses also save time for users.

Better value proposition: Everguest Intelligence provides up-to-date information on guest experiences, enabling the establishment to continuously gain insights into areas needing improvement, thereby enhancing its overall value proposition.

The Everguest Intelligence review management module can automatically generate responses in three styles (formal, friendly, and bohemian), potentially replacing manual feedback entirely. Users can choose to edit the responses themselves, but with the pre-prepared response suggestions, they can do so more quickly and efficiently.

Everguest Intelligence generates the most relevant response suggestions based on the text of the received review.

With Everguest Intelligence, the user can decide whether to use the AI-generated automatic responses, further edit the AI-suggested response, or write their own feedback.

"The Everguest Intelligence survey module is fully customizable for the accommodation provider, allowing users to determine the frequency and complexity of the detailed statistics they need.

These statistics are enhanced by Everguest AI, which supports users with textual summaries and so-called Pro tips. This saves users significant time as there is no need for individual data evaluation or manual compilation of data sets."

The Everguest Intelligence survey module is fully customizable for the accommodation provider.

Since the guest review module and the survey module within the software are directly and continuously connected, there is no need for additional tools to create detailed reports.

The AI aids in quickly and conveniently reviewing reports and statistics by providing textual summaries and tips, saving users significant time while keeping them updated on areas that need improvement.

Everguest Intelligence includes multi-layered security solutions, ensuring that your data, guest responses, statistics, and reports are always safe.

Everguest AI can be flexibly used according to individual needs for responding to guest reviews or preparing reports and statistics.

If you have specific requirements regarding the integrated Everguest Intelligence tool, please contact our customer relations department: LINK or contact details.